Inbox

Tilgang til en virksomhets innboks i Altinn er utformet med utgangspunkt i ledende roller registrert for virksomheten i Enhetsregisteret. Med disse nøkkelrollene har man fullmakt til å opptre på vegne av virksomheten på generelt grunnlag. Dette gjelder alle virksomheter – både private og offentlige. Disse nøkkelrollene har som utgangspunkt tilgang til alle meldinger/tjenester i virksomhetens innboks.

Den enkelte virksomhet er ansvarlig for å ivareta krav til arkivering av meldinger fra innboksen i eget sak-/arkivsystem, og for å slette disse meldingene fra innboksen.

Ved overdragelse av underenheter får den overtakende virksomhet tilgang til alt innhold i innboksen for underenheten som overdras fra en annen virksomhet/hovedenhet. Det er derfor viktig at den overdragende virksomhet rydder i innboksen til virksomheten og til underenhetene i forkant av overdragelse av underenheten. På denne måten blir meldinger som den overtakende virksomheten ikke skal ha tilgang til slettet. Dette gjelder eksempelvis sykmeldinger, A-meldinger og lignende.

Click your name in the top right corner. You will then see all parties you're able to represent in Altinn, both other persons and businesses.

Sub-entities and deleted entitites you will find by clicking Show all parties. From this page, you can choose Show all sub-entities or Show deleted entities.

Further information on representing others.

If you want to look up messages for multiple units at the same time, click on your name in the upper right → Show all players → Search for multiple players.

If you can't find a form you have received in you inbox, you should:

• Make sure you're currently representing the right party
• Look for the message in your archive
• Look for the message under deleted

• Check both inbox, archive and deleted
• Make sure you're representing the right organization. The notification usually says something about who has received the message. How to represent others?
  

If you still can't find the message, it's possible that the notification wasn't meant for you. This can happen if someone has entered wrong contact information. What is your contact information used for?

Make sure that you represent yourself by checking the top right corner. All messages you have received and forms you are working on or have submitted you find in your inbox (or archive).

The inbox search has an advanced search option. This is found in the right part of the search field. 

In the searchresult you can save search. You can find saved search on the left side in your inbox. 

Do you wish to share and give access to a specific form or message from your inbox in Altinn, choose the form and click Share and give access.

You can give access to a new person, or forward the form to a person who has access.

This function requires the role access management for chosen parties.